Automation Engineer (Mining / Digitalization / Fault analysis / Field installation) – Gauteng, South Africa

Southern Africa
Posted 2 weeks ago

Reference No. TR0116

Reference Number: TR0324


 


Job Description:


A key role in supporting new automation projects and Mobilaris implementations and assisting our service organization in troubleshooting on existing installations.


Responsibilities:


 


  • Engineering and project support for field installations;
  • Planning and implementation of automation and digitalization projects;
  • On-site technical troubleshooting of installed systems;
  • Regular remote monitoring of system health and performance of all installations;
  • Support customer maintenance personnel to create tickets when requesting support;
  • Fault analysis (and subsequent prioritization) and data compilation, for escalation to global support team;
  • Facilitate the on-site implementation of software fixes; upgrades and/or system setup;
  • Work alongside the customer's technical teams to assist them in extracting the maximum value from our products i.e. facilitate change management and acceptance of technology at an operational level,
  • Engage with customers through continuous consultations (planned and unplanned), to inform them of additional functionalities within the product portfolio;
  • Collaborate and communicate with all other internal relationship management groups to improve the customer experience;
  • Document customer feedback (for sharing with R&D team) specifically with regards to systems functionality, operation and maintenance;
  • Aim to identify known/unknown unresolved product defects and engage global support teams with speed and precision;
  • Identify and share opportunities for formal training, professional services consultations and product upsells;
  • Set and manage expectations with customers, including regular and timely communications;
  • Developing education material as well as giving training on-site;
  • Participate in after-hours coverage for customer escalations on a scheduled basis.


 


 


 


 


 


 


Requirements: Qualification and Skill


 


Education and Experience


  • Master’s or Bachelor’s degree in Mechatronics Engineering, Computer Science, Computer Engineering, Information Technology or similar,
  • 3-5 years of experience of electronics / software design,
  • Linux Terminal, knowledge is mandatory,
  • Experience with communication systems,
  • Experience with complex industrial equipment,
  • Experience with supporting customer in complex SW related problems,
  • Experience with Mining or Tunneling environment is valued, but not must – will be provided


 


Competence


 


  • Knowledge of automotive electrical systems,
  • Good understanding of radio/network systems,
  • Good communication skills internally and externally and willing to develop strong relations with different stakeholders,
  • Strong Customer Care focus with strong desire to deliver best practice solutions for our customers together with them,
  • A highly-motivated, enthusiastic and results driven individual


 


Benefits and Contractual information:


  • Permanent Position


 


 


If you wish to apply for the position, please send your CV to trusch@camining.com  


Please visit www.caglobalint.com for more exciting opportunities.


 


 


Tristan Rusch


Recruitment Consultant


CA Mining


 


CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions

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